Jobs: (FRESHERS) "FICO INDIA" : Openings for Product Support - Engineers @ Bangalore

Jobs

(FRESHERS) "FICO INDIA" : Openings for Product Support - Engineers @ Bangalore Oct 16th 2012, 12:52 FICO INDIA (www.fico.com) http://www.ChetanaS.org (Freshers) Product Support - Engineers @ Bangalore http://www.ChetanaS.org Job Position : Product Support - Engineer I Requisition Number : 6990 Job Level : Engineer I Job Location : Bangalore, Karnataka Functional Discipline : Product Support Job Type : Fulltime - Regular Job Category : Professional Services Dept Group : Product Services (PS) http://www.ChetanaS.org Experience/Qualifications : • Bachelor's degree or equivalent or demonstrated skill and/or related industry experience. • Exceptional organizational and communication skills across both technical and non-technical audiences, both written and verbally. • Work well independently or with little supervision; confident in ability to work with variety of personality types and styles at all levels. • Excellent customer service skills. • Able to multi-tasking and possess excellent organization skills, and follow-through. • Ability to work well under pressure and meet deadlines. • Experience working with the latest versions of Windows operating systems. • Excellent MS Office skills (Word, Excel, Access, email.) • Experience on any help desk system, or call logging system. http://www.ChetanaS.org Job Description : • Respond to, track and update request for support of FICO hosted solutions • Respond to, track and update incoming customer fulfillment requests. • Maintain customer tracking database. • Maintain version, release and customer information in the System. • Work with Product Support Teams, Finance and other FICO teams to ensure the data in Oracle is complete and correct. • Participate in data integrity cleanup projects from start to finish; • Run and review data compliance reports to ensure completeness and compliance, with SCP initiatives and revenue recognition rules; • In conjunction with the PTO, deliver and maintain data clean up processes and procedures. • Contribute professionally and consistently to documentation, delivery processes and procedures; • Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus with professional communication at all times. • Handling on-boarding any customer to the portal in real-time for that region • Good customer-facing skills in general to handle phone and emails. • Updating defects in QA / Rally which are closed over to a closed status in Service Cloud • Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements • Manage work assignments, priorities, and schedules with input from more senior specialists or direct manager • Periodically accommodate requests to work outside standard India Business hours due to quarter end activities. http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org http://www.ChetanaS.org Note: Apply before the link is expired/removed. ..................................................

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