Jobs: HCL: Walk-in for Technical Support Service Desk L1 on 30th April 2013

Jobs

HCL: Walk-in for Technical Support Service Desk L1 on 30th April 2013 Apr 27th 2013, 04:37 This job is posted at www[dot]IndiaTechJob[dot]comHCL requires Technical Support Service Desk L1 at HCL COMNET, NOIDA on 30th April 2013  Experience: 06 months - 3 years Responsibilities :- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriatesupport teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation,... This Feed is available at http://itjobsdelhi[dot]blogspot[dot]com. For complete details of this job and for more IT & Engg. Jobs in India please visit http://itjobsdelhi[dot]blogspot[dot]com Subscribe at http://itjobsdelhi[dot]blogspot[dot]com

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