Tuesday, May 14, 2013

Jobs: (FRESHERS / EXPERIENCED) "HONEYWELL" : Openings for Technical Support Associates @ NCR

Jobs
(FRESHERS / EXPERIENCED) "HONEYWELL" : Openings for Technical Support Associates @ NCR
May 14th 2013, 02:49

HONEYWELL (www.honeywell.com)
http://www.ChetanaS.org


(Freshers / Experienced) Technical Support Associates @ Gurgaon (NCR)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.

Technical Support Associate
Requisition ID: 00219059

Description
• Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
• Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.
• Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
• Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
• Seek knowledge sharing sessions with HD/SA for self improvement
• Work closely with immediate supervisor for all performance, learning and development aspects.

Qualifications
• Able to operate PC based programs in a Windows environment.
• Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
• Takes initiative to lead and supports team members in dealing with change.
• Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
• Maximizes productivity levels while providing world class customer service.
• Displays effective problem solving skills.
• Demonstrates effective use of soft skills – listening, probing and questioning.
• Effective communication skills and appropriate usage of the English language
• Flexibility to work in shifts
http://www.ChetanaS.org
Job: Customer/Product Support
Primary Location: IND-07-Gurgaon
Education Level: Bachelor's Degree
Shift: Night Job
Travel: No
Relocation Available: No
SBG: CORP
University Relations Requisition: No
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org

http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.

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