Jobs: (FRESHERS / EXPERIENCED) "UNISYS INDIA" : Openings for Services Support @ Hyderabad

Jobs

(FRESHERS / EXPERIENCED) "UNISYS INDIA" : Openings for Services Support @ Hyderabad Jan 4th 2013, 17:20 UNISYS INDIA (www.unisys.com) http://www.ChetanaS.org (Freshers / Experienced) Services Support Rep 1 - Quality Coach Job @ Hyderabad http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview. Job Title: Services Support Rep 1 - Quality Coach Job ID: 262704 Location: India-Hyderabad Full/Part Time: Full-Time Regular/Temporary: Regular Role Purpose: Monitor calls and give feedback to the agents in MSC (IT Support desks) with the objective of improving their communication, Technical & process adherence skills on calls. Develop and deliver training modules based on the improvement areas on the floor and hence improving the overall quality on the floor. Key Responsibilities/Outcomes: - Deliver consistent call coaching's. Ensure that all agent's in the team are coached. - Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent. - Work closely with operation to improve the CSAT. Correlate CSAT with Monitoring done & build strong improvement plan. - Conduct training for Bucket C agents once every month - Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA's. - Provide effective queue specific trainings as directed by management. - Conduct audits, random monitoring identifying training needs and bringing them to management notice. http://www.ChetanaS.org Key Qualifications: - Candidate needs to have fair knowledge on Microsoft SD, preferably worked in MSFT SD. He /She should have fair knowledge on MS OUTLOOK, WINDOWS 7, OFFICE, VPN, Remote desktop. - Excellent Technical, verbal & written communication skills. - Good interpersonal skills & Analytical skills - A high interest in training others with a willingness to learn formal training strategies - The ideal candidate will demonstrate excellent Technical & communication skills that must include- the ability to express complex thoughts and ideas effectively in individual and group situations, projecting credibility and poise even in highly visible or adversarial situations, execute diplomacy and professionalism. - Ability to work with minimal supervision and affinity for team based action planning; able to keep management informed of real or potential problems areas/opportunities and provide strategic solutions. - Core Competencies Candidate Specifications: - Candidates must be a graduate and should not have any open CAP or Warnings - Candidate applied for this role in last 3 months will not be considered. - Willingness to work in flexible hours - Emotional Intelligence - Adaptive to working in dynamic environment - Candidate should possess good analytical and problem solving skills - Contribute individually as well as a team player - Energetic and Positive Job Segment: Quality http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview. Apply before the link is expired/removed. ..................................................

You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed, or manage all your subscriptions