Jobs: (EXPERIENCED) "TATA COMMUNICATIONS" : Openings for Telepresence L1 Helpdesk Engineers @ Pune

Jobs

(EXPERIENCED) "TATA COMMUNICATIONS" : Openings for Telepresence L1 Helpdesk Engineers @ Pune Mar 17th 2013, 12:33 TATA COMMUNICATIONS (www.tatacommunications.com) http://www.ChetanaS.org (Experienced) Telepresence L1 Helpdesk Engineer (21185) @ Pune (Maharashtra) http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Key Objective / Purpose of Job : - L1 Engineer Telepresence Helpdesk. Major Activities : - Opening and closing trouble tickets - quickly isolate faults within the network and perform basic trouble shooting - Logging in the audio/video device - basic understanding of IP troubleshooting and reachability test - Customer PIN generation/reset related to video conference - Answer customer queries/trouble/status calls and communicate status - Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets - Responding to customer queries and providing basic support for video conference call establishment - Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance - Identify, manage and resolve all incidents; escalate to other teams, keep ownership - Prompt escalation of issues to Level 2 - Maintain history of problems and solutions - Support to customer on specific products, softwares, hardware at customer end used for telepresence - Support customers / product team for testing new products - Enter text here Essential Qualifications : - Diploma or college degree in Electronics/Telecommunication/ IT - Knowledge of CCVP Topics / CRM / NMS will be an Added Advantage - CCNA certification will be added advantage http://www.ChetanaS.org Requisite Skills: - Should have good writer/verbal communication skills & able to communicate with users in different geographies - Basic of Voice & Video networks. - Knowledge of ethernet and IP networks - Knowledge of telepresence environment - Basic knowledge of VoIP and soft client troubleshooting - Proficient with Microsoft Office Suite - Knowledge of Telepresence (Cisco, Tandberg), Voice and Video (SIP, MGCP, CUCM), IP networks, MPLS, QoS Technical - Basic understanding of audio/video conferencing environment and high level knowledge of telecom standards & protocols such as H.323/H.320, IETF SIP - Basic understanding of audio/video standards & protocols such as H.264, H.263, H.263+, H.261, AAC-LD, HWA-LD, G.722, G.711 and G.728 Functional - Effective English Communication Skills - Written & Verbal - Strong customer focus - Willingness to work in Pune & in 24 x 7 shifts Behavioral - Quick learner - Should prove as efficient team member Work Experience - 1-3 Years http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed. ..................................................

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