Jobs: (FRESHERS) Walk-In @ "INFINITE COMPUTER SOLUTIONS INDIA" : 2011 / 2012 Passout : Technical Support : On 18 March 2013 @ Bangalore

Jobs

(FRESHERS) Walk-In @ "INFINITE COMPUTER SOLUTIONS INDIA" : 2011 / 2012 Passout : Technical Support : On 18 March 2013 @ Bangalore Mar 17th 2013, 09:45 Infinite Computer Solutions (India) Ltd. (www.infinite.com) http://www.ChetanaS.org - Exclusive Job for Chetanaites... Dear ChetanaS, We would like to publish below job requirement in your ChetanaSforum.com (Freshers) Walk-In : 2011 / 2012 Passout : International Inbound Voice Based Technical Support @ Bangalore http://www.ChetanaS.org Note from Company: This is a direct job with our company. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement. Greetings to ChetanaS ! We run a program which is purely an International Inbound Voice Based Technical Support in nature providing technical trouble shooting on all issues related to Windows operating system and Apple MAC O/s. The team is about 600 + and have been in existence for more than 2 years now. We currently have a immediate requirement to fulfill 80 Fresh Graduates (ideally 2011 / 2012) Passout with very good command on English…. NO MTI at all. Job Position : International Inbound Voice Based Technical Support Walk-In Location : Bangalore, Karnataka Job Location : Bangalore, Karnataka Compensation : 2.4 L/a P.A Number of Vacancies : 80 Desired Qualification : Any Graduate (2011 or 2012 Passouts) Desired Experience : 0 Years Joining : Immediate http://www.ChetanaS.org Basic Objective : • Deliver Technical Support to customers over Phone / Remote troubleshooting. • Provide Voice and chat based troubleshooting support to customers over remote software and resolve Technical queries based on customer's query. • This can be related to any computer/peripherals/networking related issues. • They will also be responsible for handling customers' post registration technical queries, providing post-sale customer service. http://www.ChetanaS.org Key Responsibilities : • Duties which are required to ensure smoother functioning and tech support delivery. Tasks : • Direct Interaction with customers located in the USA over the Phone/ remote connection support as the first face to the customer (Inbound) • Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service. • Managing and updating customer database based on the troubleshooting performed on the session. • Up-sell appropriate products during the course of the call • Achieve Call Quality requirements as outlined via Call Monitoring Guidelines • Achieve Productivity requirements and performance delivery as outlined via Operation scorecard • Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested. • Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction. • Demonstrated flexibility and contributions to creating a team environment • Continual enhancement of one's performance • Adherence to all company policy and procedures. Demonstrate a high degree of integrity in the performance of one's responsibilities. • Person is expected to treat all information related to iYogi's customer database and business line with strict confidence. • Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines Tasks Frequency : • Daily/With every Customer Interaction Special Working Conditions : • Willing to work in shifts, rotating as schedule requires • The weekly offs may not necessarily fall on the weekend • The candidate should be willing to work on public holidays/festivals if scheduled/required • A workday has pre-scheduled break timings. The job requires strict adherence to schedules. http://www.ChetanaS.org Please Carry below documents (mandatory) : • Updated Resume Copy • A printout of this ChetanaS job posting • Photo ID proof Note: You can mention the reference as 'ChetanaS'. Walk-In Date : On 18th March 2013 (Monday) http://www.ChetanaS.org Walk-In Venue : Infinite Computer Solutions (India) Ltd., GEIPL-SEZ, Global Axis, Block 2(A1), Upper Ground Floor, Plot No. 152, EPIP 2nd Stage, Whitefield, Bangalore - 560066 http://www.ChetanaS.org Contact Person : HR http://www.ChetanaS.org Contact Number : +91-80-67998000

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