Jobs: Hiring for Freshers-bpo Process

Jobs

Hiring for Freshers-bpo Process Oct 19th 2012, 10:28 NIIT Ltd NIIT Service Desk provides 24*7 Training Administration support to top companies in the EMEA, NAM & APAC region. The support involves managing and coordinating training delivery activities with the delegates and vendors via Phone, Email and Chat. Service Desk Executives / Language Experts are responsible for managing and coordinating training delivery activities providing support to NIIT,s customers using Learning Management Systems for their training requirements. Job Description Fresher – -B.E./B Tech/BCA/MCA cannot apply -Hiring for blended process, excellent communication skills required Role & Responsibility:- -Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat -Provide the customer with resolutions / Training scheduling options -Gather additional information about reported issue -Perform detailed case analysis and document the case in the system and generate ticket -Generate daily / weekly reports for the customer on Microsoft Excel Candidate Profile Diploma -Excellent Written & Verbal communication skills in English -Attention to Details -Good team player -Good interpersonal skills -Good to Excellent typing speed / skills -Good documentation skills -Neutral Voice & Accent

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