SUNGARD GLOBAL SERVICES (www.sungard.com)
http://www.ChetanaS.org
- Exclusive Job for Chetanaites...
Dear ChetanaS,
We would like to publish below job requirement in your ChetanaSforum.com
(Experienced) Contact Center Engineers @ Pune
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply through ChetanaS at given Email Id & Only shortlisted candidates will be called for personal interview.
Job Position : Contact Center Engineer
Job ID : 8853
Interview Location : Pune, Maharashtra
Job Location : Pune, Maharashtra
Note: Anyone willing to relocate to PUNE should only apply.
Desired Qualification : Any Graduate
Desired Experience : Experienced (Mandatory)
Essential / Mandatory Skills :
• Experience with IVR Technologies including premise and carrier IVR systems Knowledge of (ASR) and (TTS) offerings Strong understanding of/experience with IP Telephony, including offerings from Cisco, Avaya and i3
• Hands-on experience with carrier Intelligent Network services from companies such as AT&T, including toll-free service, network routing, call forwarding and network transfer.
• Must have knowledge and experience with the following: process automation tools, remote-use management, screen pops, multi-media integration (email, chat and SMS) and workforce management applications
• Excellent analytical and problem solving skills.
• Excellent organizational and planning skills.
• Excellent interpersonal and leadership skills.
• Excellent verbal communication skills
http://www.ChetanaS.org
Desired / Secondary Skills :
• Call Routing applications including Cisco ICM and NAM solutions
• Knowledge of operating systems and base building components
• Ability to troubleshoot highly available / fault tolerant systems for mission critical voice applications
• Experience with assisting customers in developing processes to manage the system in ongoing operations mode, including system administration and backup, asset management, reporting, and scheduled maintenance
• Experience with IP Communications application enablement concepts, principles and fundamentals:
• Messaging; Call, Contact, Service Center (as well as Customer Interaction Network);
• Self Service (IVR, etc); Rich Media (Video, Collaboration, Presence)
• Understanding of Project Monitoring and Control including change management, quality control, site prep, testing and acceptance, upgrades, disaster recovery
http://www.ChetanaS.org
Note: Only Permanent employees on renowned MNC's payrolls will be considered for all positions. Please make a note resumes NOT matching the eligibility criteria will be ignored and suppressed for future positions.
http://www.ChetanaS.org
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How to Apply for this Job ?
* This is NOT a direct Walk-In. You need to apply at given Email Id & Only shortlisted candidates will be called for test/interview.
* Please apply ONLY IF you have above mentioned skills. Clearly mention the same in your resume. Otherwise, your resume will NOT be considered.
If eligible, Please send your resume at : sungard_vamsi@ChetanaSforum.com
Job Code : CHETANAS
Job ID : 8853
Please mention the Subject Line of your Email in the below format :
<Job Code> - <Job ID> - <Your Name> - <Your Current Location> - <Technical Skills> - <Qualification & Branch> - <Years of Experience> - <Current Company>
Examples :
CHETANAS - 8853 - Sravan - Pune - ASR, TTS, Avaya, CISCO - B.Tech (CSE) - 2 Years - TCS
CHETANAS - 8853 - Ramu - Pune - ASR, TTS, Avaya, CISCO - B.Tech (CSE) - 3 Years - TCS
* You must apply exactly in the above mentioned format only. Otherwise, resumes will NOT be considered.
Please do not forget to furnish the following details in the body of your mail. This is very IMPORTANT.
Full Name & Date of Birth:
Qualification/University:
Years of Experience:
Current Company:
Current CTC & Expected CTC:
Notice Period:
Current Location:
Contact Details:
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