UNITEDHEALTH GROUP (www.unitedhealthgroup.com)
http://www.ChetanaS.org
(Experienced) Technical Support Analyst - 514237 @ Gurgaon (Haryana)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.
Position Description
As a Technical Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.
Primary Responsibilities:
- Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives.
Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, and diagnosis of issue severity, recovery and project implementation.
- Extensive work experience, possibly in multiple functions.
- Work does not usually require established procedures.
- Works independently.
- Mentors others.
- Acts as a resource for others.
- Coordinates others activities.
http://www.ChetanaS.org
Requirements:
- B.Tech./MCA/Graduation (Minimum 16 years of formal education, Correspondence courses are not relevant).
- 1 to 2 years of experience with Help desk, troubleshooting experience
- 1 to 2 years of Windows Desktop support, Hardware background
- Should be willing to work on 24*5 shifts
Job Details
Contest Number: 514237
Job Title: Technical Support Analyst
Job Family: Information Technology
Business Segment: UHG IT
Job Location Information:
Region: Asia Pacific
Country: India
City: Gurgaon
State - Province: Haryana
Other States where Job(s) is Located: ,,,,
Other Cities where job(s) is Located: ,,,,
Additional Job Detail Information:
Employee Status: Regular
Schedule: Full-time
Job Level:
Shift: Flex Time
Travel: No
Telecommuter Position: No
Overtime Status: Exempt
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
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