TATA COMMUNICATIONS (www.tatacommunications.com)
http://www.ChetanaS.org
(Experienced) Telepresence L1 Helpdesk Engineer (21185) @ Pune (Maharashtra)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.
Key Objective / Purpose of Job :
- L1 Engineer Telepresence Helpdesk.
Major Activities :
- Opening and closing trouble tickets
- quickly isolate faults within the network and perform basic trouble shooting
- Logging in the audio/video device
- basic understanding of IP troubleshooting and reachability test
- Customer PIN generation/reset related to video conference
- Answer customer queries/trouble/status calls and communicate status
- Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets
- Responding to customer queries and providing basic support for video conference call establishment
- Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance
- Identify, manage and resolve all incidents; escalate to other teams, keep ownership
- Prompt escalation of issues to Level 2
- Maintain history of problems and solutions
- Support to customer on specific products, softwares, hardware at customer end used for telepresence
- Support customers / product team for testing new products
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Essential Qualifications :
- Diploma or college degree in Electronics/Telecommunication/ IT
- Knowledge of CCVP Topics / CRM / NMS will be an Added Advantage
- CCNA certification will be added advantage
http://www.ChetanaS.org
Requisite Skills:
- Should have good writer/verbal communication skills & able to communicate with users in different geographies
- Basic of Voice & Video networks.
- Knowledge of ethernet and IP networks
- Knowledge of telepresence environment
- Basic knowledge of VoIP and soft client troubleshooting
- Proficient with Microsoft Office Suite
- Knowledge of Telepresence (Cisco, Tandberg), Voice and Video (SIP, MGCP, CUCM), IP networks, MPLS, QoS
Technical
- Basic understanding of audio/video conferencing environment and high level knowledge of telecom standards & protocols such as H.323/H.320, IETF SIP
- Basic understanding of audio/video standards & protocols such as H.264, H.263, H.263+, H.261, AAC-LD, HWA-LD, G.722, G.711 and G.728
Functional
- Effective English Communication Skills - Written & Verbal
- Strong customer focus
- Willingness to work in Pune & in 24 x 7 shifts
Behavioral
- Quick learner
- Should prove as efficient team member
Work Experience
- 1-3 Years
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
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