Jobs: E-Learning Consultant @ MSI

Jobs E-Learning Consultant @ MSI 20 May 2011, 2:34 pm Management Systems International (MSI) is a global international development firm based in Washington, D.C. providing specialized short- and long-term technical assistance. MSI is part of Coffey International Development, a global international development consulting firm. Together with Coffey ID, MSI now has more than 1,500 development professionals worldwide, a corporate presence in 11 countries and manages more than 200 projects worldwide. website at www.msiworldwide.com. Management Systems International (MSI) Location: Cairo, Egypt Last Date: June 2, 2011 Project/Proposal Summary: The Civil Society Support project (ECSS) is a three-year program designed to build the organizational and management capacity of Egyptian civil society organizations (CSO). A part of USAID's Egypt Democracy and Governance Program and implemented by a consortium of partners: MSI, AED and IREX, the project provides technical assistance and support to individual Egyptian civic organizations to advocate for citizens' interests and take action. The project's objectives are to provide management support to USAID for its civil society portfolio, support capacity building for USAID grantees and support Egypt's civic organizations. The project's officials help civic organizations develop skills in building bridges between citizens and their government with innovative tools and customized training. Position Summary: Management Systems International is recruiting consultants for the USAID-funded Civil Society Support (CSS) Task Order under REDI-Civil Society Media IQC in Egypt. The Consultant will be based in Cairo, Egypt and will travel within Cairo and other locations in Egypt and is expected to provide technical assistance to strengthen the capacity of select USAID grantees in the field of eLearning Management. Responsibilities: • eLearning Content Development o Develop and coordinate a training curriculum for users of various levels based on assessed needs o Design, cultivate and provide distance and in-class Web based training and courses o Develop and execute training feedback mechanisms o Review and evaluate training materials and keep them up to date • eLearning Technology o Oversee the conceptualization, customization and implementation of a Learning Management System (LMS) required to deliver e-learning content to its designated audience o Manage and maintain the company's LMS o Collaborate with web developers to ensure that training programs and applications can seamlessly integrate into the LMS Qualifications: • Advanced degree in a relevant discipline from an accredited university • Demonstrated experience with curriculum design/ coordination, training methodologies, and online education • Demonstrated record of work in the field of NGO capacity building • Demonstrated skills in program planning, needs assessment, training and evaluation • Excellent interpersonal skills and demonstrated ability to lead and work effectively in team situations; particularly multi-cultural teams • Excellent spoken and written English and Arabic • Residency in Egypt required • Excellent oral and written communication skills Only candidates who have been selected for an interview will be contacted. No phone calls, please. To apply, please visit our website: www.msiworldwide.com. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.

Jobs: PROGRAMME SPECIALIST, ELECTIONS (GPECS)

Jobs PROGRAMME SPECIALIST, ELECTIONS (GPECS) 22 May 2011, 11:01 pm UNDP's democratic governance practice focuses on fostering inclusive participation, strengthening responsive governing institutions, and promoting democratic principles. Inclusive participation expands equal opportunities for engagement by the poor, women, youth, indigenous people, and other marginalized groups who are excluded from power. Efforts in this area aim to strengthen opportunities for civic engagement in the core channels linking people and the state, at the national, regional and local levels. Location: Dakar, SENEGAL Application Deadline: 03-Jun-11  UNDP provides support to countries to develop electoral laws, processes and institutions that strengthen inclusive participation and professional electoral administration. Elections are about much more than what happens on election day. Support includes the conceptual and programming guidance to the UN and national stakeholders alike in using an electoral cycle approach that grounds electoral administration and assistance in democratic governance. Global planning is led by BDP/DGG in close coordination with the Department of Political Affairs' Electoral Assistance Division (EAD) and UNDP Brussels (which lends support to the UNDP-European Commission electoral assistance projects via the dedicated Joint EC UNDP Task Force on Electoral Assistance). Thus far, UNDP's global support to electoral assistance has relied on discrete resources from the Global Cooperation Framework and other funding sources to support activities in an ad hoc manner, year to year. Regional activities have been implemented through the various regional programmes without a common thread among them. And country-level basket funds have independently mobilized resources from in-country donors for electoral processes on an as-needed basis. These three levels of programming have tended to follow their own cycles, to take a piecemeal approach and to operate fairly independently of each other, without profiting from potential synergies, lessons and joint programming. Given the number of countries worldwide that are demanding assistance in the area, the need for an integrated approach within the UN and with external partners, and the high level of locally mobilized resources devoted to electoral assistance, this compartmentalized approach is no longer rational, feasible or sustainable. To respond to the growing demands and ensure global coherence while balancing and responding to regional and country realities, UNDP has developed a Global Programme for Electoral Cycle Support (hereafter, 'GPECS'). The overall goal to which the GPECS will contribute is that of deepening democracy and accelerating human development. In contributing to this larger and longer-term goal, the GPECS will focus on the intermediate UNDP Strategic Plan outcome of "electoral laws, processes and institutions strengthen inclusive participation and professional electoral administration." The GPECS seeks to achieve the outcome by: Providing leadership, advocacy and capacity development in the field of electoral cycle support at the global level; Supporting South-South cooperation and promoting regional knowledge development, exchanges and capacity; Supporting electoral cycle development and lessons learned in key countries at the national level; and Fostering inclusive participation and women's empowerment. The GPECS is a three-year, $50 million initiative. It will entail a significant amount of human and financial management, as well as donor liaison, reporting and policy advisory services. UNDP requires the services of several Regional Electoral Advisors to deliver the regional and country-level outputs of the programme. These Regional Advisors will be based in Dakar, Johannesburg and Bangkok and reflect the demand by countries in the Africa and Asia/Pacific regions for UNDP electoral assistance as well as the particular focus of the GPECS on Africa. The Regional Electoral Advisor position falls institutionally within the Democratic Governance Group in the Bureau for Development Policy, the headquarters of which is in New York. However, the Advisor will be physically located within the Regional Service Centre in Dakar. As such he/she will report both to the Democratic Governance Practice Leader in the Regional Centre in Dakar (who in turn reports primarily to the Deputy Regional Director, RBA) as well as to the GPECS Programme Manager based in Brussels (who in turn reports to the Democratic Governance Group Director, BDP). His/her main focus will be to deliver on the regional components of the Global Programme for Electoral Cycle Support and provide support to the country-level components. He/she will also be expected to liaise continuously with the Senior Electoral Assistance Advisor (who supports the GPECS Programme Manager as country-level coordinator and coordinator of the Joint EC UNDP Task Force) based in Brussels, and represent UNDP in Joint EC UNDP Task Force activities in the region under the coordination of the Senior Electoral Assistance Advisor.  In addition, as part of the global policy advisory cadre, the Regional Electoral Advisor of GPECS will contribute to a multi-disciplinary democratic governance team responding holistically to country needs and contributing his/her particular area of expertise to the team, and leveraging relevant cutting edge knowledge.  Duties and Responsibilities Provide policy and programming support to country offices and national stakeholders in the region under the rubric of the Global Programme for Electoral Cycle Support (GPECS) and in response to country office needs in the sub-region.  In collaboration with the lead DGG/BDP Electoral Advisor based in New York, GPECS, Programme Manager based in Brussels, the Democratic Governance Practice Leader in the Regional Centre, and the Senior Electoral Assistance Advisor (GPECS country level coordinator and coordinator of the Joint EC UNDP Task Force) based in Brussels, the Regional Electoral Advisor will provide support to the design, management, implementation, monitoring and reporting of the GPECS projects at the country level. In particular: Provide policy advisory support  to the Country Offices, Governments and the Africa Regional Governance Programme on electoral policies, norms and standards and other substantive issues; define substantive dialogue and technical; Provide GPECS programme support related to design, implementation oversight and results, including M & E; Provide direct technical advice to Country Offices in advising government counterparts on how to position the practice area's initiatives within their local context (this may include reviewing how past efforts in assessing capacity can be leveraged); Advise Country Offices in leading consensus building and stakeholder management activities with government counterparts; Promote the utilization of financial resources mobilized and allocated for electoral support in regional and country programmes. Play a strong role in research and content development of the service area of electoral assistance from a regional perspective. Including: Conduct analysis of data, case evidence and research findings to distill relevant lessons; Generate, based upon research and analyses, innovative operations concepts aimed at widening UN/UNDP policy/programming options; Contribute to GPECS and HQ development, testing and roll out of tools and methodologies in elections to provide "how to" guidance and ensure standards, including region-specific materials. Share knowledge-based tools, such as policy positions/practice notes/concept  papers and other research papers to help influence/advance policy dialogue in the practice service area and present such material at global and regional forums; Support the Practice Leader at the Regional Service Centre (RSC) in serving as the UNDP substantive focal point for the practice mandate by providing him/her with up-to-date information and analysis on the GPECS and other electoral initiatives; Lead implementation of the regional components of the GPECS; Serve as a member of and represent UNDP in the EC-UNDP Joint Task Force activities in the region; Support the activities of the UN/UNDP Brussels GPECS hub, under the guidance of the Senior Electoral Assistance Advisor of UNDP Brussels, for the promotion and delivery of the joint EC-UNDP activities carried out by the Joint EC UNDP Task Force and for the Country Component of the GPECS. Facilitate policy development, knowledge management and coordination in electoral assistance, in particular through GPECS contributions to the Service Delivery Platform. Functions also include actively supporting knowledge sharing through inputs to comparative experiences and lessons learned at regional and global levels and participation in relevant fora.  Indicative activities include: Advice on corporate policy and guidance in focus areas.  Recommend alignments and quality assurance in electoral assistance in order to bring coherence and consistency to operational activities in the region while at the same time taking into account country-specific differences and needs; Provide substantive inputs to international fora to help shape global and regional development strategies, policies, norms and standards; Contribute global, regional and local experiences and case evidence into formulation of global policies, norms and standards with Practice Directors in BDP HQ; Liaise continuously with the lead Electoral Advisor in BDP DGG on policy development, knowledge management and coordination in particular; Support the definition and communication of UN/UNDP's global policy positions in electoral assistance. Other related duties, as required. Competencies Technical Knowledge and expertise in democratic governance, electoral assistance and democratization and in particular in strengthening inclusive participation. The candidate should have significant experience in providing practical advice to policy makers; be able to work well with counterparts in government, electoral management bodies, civil society, political parties, the private sector, academia, and the donor community; and know how to contribute to building national capacity for development. Communication and interpersonal skills. Building Partnerships, strong ability to foster networks and partnerships. Technical awareness, and good working knowledge of information and computer technology. Core Values, While representing UNDP views, the candidate should also be able to provide coordination among the UN family of agencies Required Skills and Experience Education Master's Degree in relevant social / political sciences, law or related discipline. Experience Minimum 7 years specialized experience in international context in democratic governance, electoral assistance and democratization, majority of which must be in electoral assistance.  Regionally relevant experience a strong positive. Strong technical knowledge of the field of electoral assistance, as well as a general knowledge of cross-cutting democratic governance issues that are often addressed through electoral cycle or deepening democracy programmes.   Extensive practical experience in designing, managing, and monitoring electoral assistance programmes in developing countries, preferably also with UNDP programmes.    Strong networks within the international electoral assistance community, and demonstrated leadership in the field of electoral assistance. Language Fluency in English and French. CLICK TO APPLY NOW Copyright © 2011 http://www.hotnetcareers.blogspot.com/ Nigeria-Africa Development Jobs. All Rights Reserved. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.

Jobs: CONSULTANT - EXPERT FOR A STUDY ON ROLES AND OPPORTUNITIES

Jobs CONSULTANT - EXPERT FOR A STUDY ON ROLES AND OPPORTUNITIES 22 May 2011, 11:25 pm With Africa being a major focus of UNDP's work, a strategic, regional Private Sector and Inclusive Market Development for Poverty Reduction in Africa project, the "African Facility for Inclusive Markets" (AFIM), commenced in November 2010. This project is led by the Regional Bureau for Africa (RBA) and supported by the Private Sector Division, and coordinated from UNDP's Regional Service Center in Johannesburg.               Location: Johannesburg, SOUTH AFRICA               Application Deadline: 19-Jun-11 CONSULTANT - EXPERT FOR A STUDY ON ROLES AND OPPORTUNITIES FOR PRIVATE SECTOR IN AFRICA'S AGRO-FOOD SECTOR 1. Private Sector and AFIM In line with its Private Sector Strategy, UNDP is becoming increasingly well positioned to support innovative approaches of inclusive market development (IMD) engaging with the private sector and other stakeholders to improve opportunities for the poor to participate in markets as producers, employees or consumers.   With Africa being a major focus of UNDP's work, a strategic, regional Private Sector and Inclusive Market Development for Poverty Reduction in Africa project, the "African Facility for Inclusive Markets" (AFIM), commenced in November 2010. This project is led by the Regional Bureau for Africa (RBA) and supported by the Private Sector Division, and coordinated from UNDP's Regional Service Center in Johannesburg.   AFIM's four main outputs are: 1. Increased capacity of regional organizations, governments, and other stakeholders to support inclusive market development in the region; 2. Inclusive market development initiatives at sub-regional and country levels developed and supported                 3. Alliance of partners for African inclusive market development established                 4. Improved access to finance for small producers and enterprises facilitated   This project is demand-driven and aims to complement and support implementation of existing and emerging UNDP private sector country projects as well as support the development and implementation of new sub-regional and country initiatives.   AFIM is in full alignment with UNDP's MDG Breakthrough Strategy as its primary aim is to support poverty reduction and the MDGs by contributing to capacity development for evidence-based policy dialogue and advocacy and institutional strengthening for the expansion of a vibrant indigenous private sector in Africa through initiatives that involve public and private stakeholders at regional and national levels. AFIM is mandating a study, followed by a Public-Private Dialogue, in support of the African Union's (AU) decision at the AU Abuja Summit of December 2006 to select some strategic commodities, which the continent must prioritise. AFIM requires consultant to carry out a set of mapping studies that will lead to a mapping report on the roles and responsibilities of the Private Sector in African Agriculture and particularly the development of a Food Industry Sector that is secure, competitive, inclusive and sustainable. The main task of the consultant is to identify successful models, innovations and partnerships that can unleash the potential of the Private Sector to contribute to the implementation of the Comprehensive Africa Agriculture Development Programme (CAADP), AU's Minimum Integration Programme (MIP), the African Agribusiness and Agro-industries Development Initiative (3ADI) and other relevant initiatives such as UNECA's Regional Food Commodities Value Chain Initiative / Expert Group.   For more information on AFIM, see www.undp.org/africa/privatesector    2. Agriculture and Food Sectors Agriculture, which dominates the economies of Sub-Saharan Africa, has potential to play a more effective role if made more dynamic and allowed to achieve greater significance in the world so that Africa can escape being a price-taker and a region unable to influence world polices and institutional arrangements in this field, which is more important for it than for any other part of the world.   It is obvious that in order to achieve the most direct reduction of poverty and hunger, priority must be given to economic growth in sectors: (a) where most of the poor work; (b) that use factors of production the poor and undernourished possess; (c) that generate outputs the poor consume; and (d) whose development occurs in areas where they live. In Africa, agriculture meets all these criteria better than any other sector, and has potential in Africa as it has done elsewhere, to act as a lead sector for initiating rapid growth and broad-based economic development in the medium term.   Despite the high potential contribution of agriculture to economic development, the production of farm products even for domestic markets has fallen or stagnated – Africa has become a leading destination for food aid and its commercial agricultural markets are often supplied from other regions. In trade, Africa is not only a growing buyer of farm products from abroad but its export of agricultural commodities has continued to decline as other countries overtake them in both production volumes and export commodity values.    At the same time, despite agriculture being able to contribute to the development of vibrant Food Industry Sector in Africa, the roles and responsibilities of the Private Sector in agribusiness and agro-industries in order to promote food security, employment generation and sustainable economic growth are not well documented.   Despite generalized unsatisfactory performance and a myriad of constraints to be overcome, Africa has some success stories in the involvement of the Private Sector in agriculture, which demonstrates that it is possible for sub-Saharan Africa's agriculture to develop and for its exports to compete internationally through inclusive Private Sector development. Some of the success stories in Africa that are proposed for inclusion in these studies include: Uganda's fish and fish products' export; Ethiopia's green coffee, and Malawi's inputs-based cereal (maize) production.   These success stories point towards the importance of involvement of the Private Sector in Africa's agriculture through establishing a vision, having clarity of market direction and its promotion; adopting adequate policies and other support measures, orchestration of all key players through appropriate institutions, development of technology, establishment of infrastructure and strengthening of human resources. Duties and Responsibilities The consultant will have scheduled presence to the office of the UNDP-Johannesburg for an inception briefing, presentations of draft and final reports and participation at an approx. 5 day conference planned for mid-October 2011. Additionally, regular telephone conference and email correspondence is expected.   S/he will be under the supervision of the AFIM Project Manager and in consultation with the Regional Poverty Reduction Practice Leader , both will certify acceptance of outputs, delivering the following deliverables:   1.       Inception Report: 15 July 2011 (25% payment) 2.       Draft Study:            1 September 2011 (25% payment) 3.       Final Study:            1 October 2011 (25% payment) 4.       Technical Assistance during conference (25% payment after end of contract of 31 October 2011)   The study will include (but is not limited too): ·         The roles, responsibilities and opportunities of the Private Sector in African agriculture and particularly the development of a Food Industry Sector that is secure, competitive, inclusive and sustainable. ·         Segmentation of the Private Sector attributing different roles recognizing the varying trends relating to various segments of the market (e.g. farmers, agribusiness processors and larger multinational corporations; lead firms etc.) ·         Identification of successful models, innovations and partnerships that can unleash the enormous potential of the Private Sector to contribute to the implementation of CAADP, 3 ADI, MIP and other relevant initiatives such as UNECA's Regional Food Commodities Value Chain Initiative / Expert Group. ·         Identification of main trends and issues being faced by the Private Sector in African agriculture, actions to address and progress made. ·         A list of key Private Sector companies in the African food sector and developing a role and engagement approach with prospective Lead Firms having a leading role in (sub)regional value chains within the various African regions (covered by ECOWAS, EAC, COMESA, SADC) ·         Suggestions of strategies, priorities, specific interventions and concrete actions to accelerate involvement of the Private Sector in African agriculture in order to promote agribusiness and agro-industries development, food security, employment generation and sustainable economic growth. ·         Identification of actions for developing value chains, which efficiently deliver high quality products while also contributing to broader rural development. ·         Identification of requirements and partnerships to move strategies into action and innovative institutions and financing mechanisms to attract Private Sector investment in African agriculture ·         Identification and review of Africa's own successes of the Private Sector involvement in agriculture that have kept Africa in the top ranks despite adversity. ·         Identification of potential future African strategic commodities to be championed by the Private Sector, which have potential to become internationally significant, particularly at the regional and global level based on African Union (AU) Abuja Summit criteria. ·         Analysis of the market potential, supply and demand of the African food sector, including recommendations on potential collaboration on agricultural growth corridors. ·         Recommendation on AFIM potential role to promote systemic inclusive and sustainable market facilitation through its current engagement of convening, coordinating and catalyzing action on regional value chains. A list of specific entry point opportunities for AFIM immediate action with validation of the Private Sector tangible interest and readiness to engage. This will also include ideas on the best form for AFIM to engage the Private Sector at sub-regional level in the prioritized chosen food and commodity regional value chains and a complementary role within other relevant initiatives, especially 3ADI Competencies Technical / Functional Competencies: ·         Knowledge of private sector and pro-poor market development, in particular of value chain approaches. ·         Knowledge of UNDP and other UN agencies are beneficial. ·         Strong analytical aptitude, communication and presentation skills. ·         Outstanding communication skills in English; French an asset. ·         Computer proficiency: MS Office   Personal Competencies: ·         Demonstrates integrity by modeling the UN's values and ethical standards ·         Strong project management skills ·         Positive, constructive attitude and approaches work with energy ·         Demonstrates openness to change and ability to receive / integrate feedback Good networking skills to engage with both internal and external partners Required Skills and Experience ·         At least Masters degree in International Development or related fields (Business, Economics, Agricultural Economics, Agribusiness, Marketing, Public Policy) ·         A minimum of ten years of progressively responsible experience in private sector development and/or private sector engagement or partnerships for development is required ·         Experience of inclusive business models to engage private sector companies in projects that contribute to the MDGs, Food Security and Poverty Reduction ·         Skills should cover the domains of economics, agriculture and business development. ·         Hands on work experience in project development and delivery in developing countries in general and Africa in particular Knowledge of challenges and issues on agricultural development in Africa CLICK HERE TO APPLY NOW Copyright © 2011 http://www.hotnetcareers.blogspot.com/ Nigeria-Africa Development Jobs. All Rights Reserved. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.

Jobs: Manager : Broadcast & Communications @ Stanbic IBTC

Jobs Manager : Broadcast & Communications @ Stanbic IBTC 24 May 2011, 7:05 am Standard Bank Group enjoys a unique reputation across the globe. Our consistent brand values of service and innovation are reflected in every one of our client relationships and financial transactions. Optimising and projecting this image of quality and advantage is the responsibility of our marketing team, who are now looking for a highly skilled broadcast specialist to join their busy team, based in Johannesburg - Head Office.  Job ID: 6891 Location: SA - Johannesburg PURPOSE OF THE ROLE : To manage the communications channel of the Video Unit, which comprises two TV channels called BlueWave SA and CIB TV, as well as internal video production, by effectively translating the communication strategies  into effective broadcast initiatives of the following areas : • Standard Bank Group • PBB SA • CIB across geographies Responsible for the effective and efficient planning and execution of employee communications initiatives within the GEF portfolio. CLICK TO READ MORE AND APPLY... Copyright © 2011 www.hotnetcareers.blogspot.com Nigeria-Africa Development Jobs. All Rights Reserved. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.

Jobs: Project Manager, Capacity Development @ Pact

Jobs Project Manager, Capacity Development @ Pact 24 May 2011, 7:32 am Pact seeks a Project Manager to oversee a short term capacity development (CD) project in northern Nigeria from June – September 2011. The Project Manager will work in coordination with Pact staff to establish working relationships with local health organizations; conduct organizational capacity assessments (OCAs); facilitate focus groups; lead results debriefs; and contribute to donor reports. The Project Manager will report to Pact's Global Director, Capacity Development and will be supervised on a daily basis by Pact Nigeria's Deputy Country Director. The Project Manager will lead, but not directly supervise, a team up to six local staff members. Although this is a short-term posting, there is potential for this position to evolve into a longer-term role. Location: Abuja, Nigeria Application Deadline: June 22, 2011 Specific Duties and Responsibilities: • Manage a small team of capacity assessors and facilitators; • Ensure that project activities proceeds in a timely and successful manner; • Manage the logistics for site visits to local health organizations in Gombe, Adamawa, Bauchi, Taraba and Yobe States, it is possible that states may be added or removed from this list • Conduct organizational capacity assessments, develop results packets and facilitate results briefings for up-to 16 organizations in Gombe and Adamawa States • Manage focus groups and in-depth interviews with select organizations in Bauchi, Taraba and Yobe States. • In coordination with the Global Director Capacity Development, provide timely and high-quality donor reports. • Ensure good financial management and compliance of all aspects of the project; • Represent the project in local, national, and international meetings as well as in the media; • Assure that all relevant materials for the implementation of the project are ordered in a timely fashion and stored in a secure and appropriate way; • Prepare the project for internal and external audit and cooperate in all audits • Monitor security, carry out regular risk analyses and mitigate identified risks; and • Other duties as may be required. Qualifications: • Demonstrated interpersonal, team building and communication skills; • Experience conducting organizational capacity assessments and facilitating focus groups; • Ability to manage complex interwoven activities, and move a project towards its goals; • Strong analytic and critical understanding; • Excellent organization and planning skills; • Self-starter and independent thinker; and • Ability to travel regularly and at short notice to sometimes challenging settings. Education and Experience Requirements: • Master's degree or equivalent experience in organizational development, public administration, business administration, international development, or other relevant field preferred; • Minimum 3 years' experience in program management required, 1 – 2 years in Africa and/or Nigeria preferred; • Aptitude/experience in supervising staff and the ability to mentor subordinates; • Knowledge and understanding of the health sector in Nigeria; and • Fluency in English required. Disclaimer: This job description summarizes the responsibilities assigned to the position; however it does not contain an all-inclusive list of responsibilities. Periodically, employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise. Employment at Pact is a voluntary "at will" relationship. Please go to http://www.pactworld.org and complete an online application. Copyright © 2011 www.hotnetcareers.blogspot.com Nigeria-Africa Development Jobs. All Rights Reserved. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.

Jobs: CUSTOMER CONSULTANT (Lekki Admiralty, Ikota, Adetokunbo Ademola)

Jobs CUSTOMER CONSULTANT (Lekki Admiralty, Ikota, Adetokunbo Ademola) 24 May 2011, 7:18 am Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world's premier financial markets Location: Nigeria – Lagos  Position Category: Sales & Marketing  KEY RESPONSIBILITIES New current, savings, loan and investment accounts • Develop sales plan aimed at achieving set targets • Interview all new customers and provide advice on appropriate products to meet individual needs. • Update interview register at the sales receptionist's desk on completion of all interviews. (Record time interview completed and sign). • Open accounts on the system according to laid-down instructions. • Load limits and indicators according to laid-down instructions when opening accounts. • Prepare new mandates signature. • Order new ATM cards. • Order new cheque books. • Identify the need for specialist services. • Control call memo records according to laid-down procedures. Transferring, amending and closing of accounts • Interview customers and obtain the necessary instructions/authority. • Process instructions according to laid-down procedures. • Prepare account holder records and new mandates, where applicable. • Ensure that funds in closed accounts are disposed of or overdraft recovered. • Complete Account Closed Notification Form 00010168 when closing accounts. • Retain chequebooks and ATM cards for closed accounts, if necessary. Investment accounts • Take in renewal of fixed deposits. • Attend to early repayments. • Attend to all routine aspects of investment accounts according to laid-down policies and procedures. Credit management • Interview customers applying for lending business. • Capture new/increased loan account limits. • Obtain balance sheets from customers, where required. • Motivate applications for facilities over laid-down limits to Head Office Credit Department. Reactive selling • Identify cross-selling and migration opportunities and sell products/services reactively. • Ensure that sales targets are met. • Participate in tactical sales/marketing activities as required. Routine • Attend to all other interviews pertaining to customer portfolios and/or requests for additional services or advice. • Attend to walk in customers queries. • Obtain signatures to security documents, where necessary. • Obtain acknowledgements of debt, when necessary. • Attend to written inter-account transfer instructions. • Attend to the posting of all value transactions within own level of authority. • Update the NFIU Report with all value transactions posted over (1,000,000 One Million Naira for Personal Accounts and 5,000,000 Five Million for Business Accounts). • Advise Team Leader Customer Consultant / Branch Manager to authorize all value transactions posted. • Check integrity of data with each customer interaction, e.g. customer telephone numbers. • Attend to customer queries/complaints. • Complete Customer Query Form 00140821 and obtain source documents where applicable and customers signature. • Forward completed Customer Query Form 00140821 to the Consultant Customer Care / Head Service Support / OPC for resolution. • Confirm personal clearing cheques Reports The following reports should be actioned: • NFIU • Weekly activity reports Stationery • Customer Query Record Form 00140821 replaced with the customer complaint register • Accounts Closed Customer Notification Form 010168 – PLEASE NOTE THAT THIS A PURELY SALES ROLE CLICK TO READ MORE AND APPLY NOW... Copyright © 2011 www.hotnetcareers.blogspot.com Nigeria-Africa Development Jobs. All Rights Reserved. Copyright © 2011 www.hotnetcareers.com Nigeria-Africa Development Jobs. All Rights Reserved. You are receiving this email because you subscribed to this feed at blogtrottr.com. If you no longer wish to receive these emails, you can unsubscribe from this feed.