XRG Consulting Pvt Ltd (www.xrg.in)
http://www.ChetanaS.org
- Exclusive Job for Chetanaites...
XRG is in providing IT, IS, Software Development and Training services to its clients. XRG is in the process of hiring L1 Helpdesk Professionals for one of its clients who is one of largest IT infrastructure Services Provider globally.
Dear ChetanaS,
We would like to publish below job requirement in your ChetanaSforum.com
(Freshers) Walk-In : IT Service Desk Engineers @ Hyderabad
http://www.ChetanaS.org
Note: This is a direct job with our company. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement.
Job Position : IT Service Desk Engineer
Department : IT Infrastructure Support
Walk-In Location : Hyderabad, Andhra Pradesh
Job Location(s) : Chennai / Noida
Compensation : Rs.100000 - Rs.300000
Desired Qualification :
• Any Graduate including B.Sc, B.Com, BA, BBA, BCA, B.Tech, BE in any discipline
• Passed out after 2009
• Percentage NO Criteria
• Must have good English written and speaking skills
Desired Experience : Fresher - 6 Months
http://www.ChetanaS.org
Key Tasks and Responsibilities :
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
Knowledge on below is a added advantage :
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
http://www.ChetanaS.org
Job Description :
• User support and customer service on company supported computer applications and platforms.
• Troubleshoot problems and advise on the appropriate action.
• This job involves 24X7 operations and the candidate must be willing to work in shifts as needed.
http://www.ChetanaS.org
Preferred Skills :
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training
Core Competencies :
• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis & solving
• Adaptability, planning and organizing
• Attention to detail
• Stress tolerance
http://www.ChetanaS.org
Please Carry below documents (mandatory) :
• Updated Resume Copy
• A printout of this ChetanaS job posting
• Photo ID proof
Note: For Fresh Graduates who do NOT Possess the needed Skills, XRG will train to be Job Ready.
Note: You can mention the reference as 'ChetanaS'.
Walk-In Date : On 28th January 2013 (Monday) : 10 AM to 3 PM
http://www.ChetanaS.org
Walk-In Venue :
XRG Consulting Pvt. Ltd.,
1-10/98/22, Mayuri Marg, Begumpet,
Hyderabad - 500016
Landmark: Lane behind Pantaloons Showroom
http://www.ChetanaS.org
Contact Person : HR
http://www.ChetanaS.org
Contact Number : +91-40-66904140
