CA TECHNOLOGIES (www.ca.com)
http://www.ChetanaS.org
CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments--from mainframe and physical, to virtual and cloud. CA manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage their evolving IT ecosystems. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported revenue of $4.8 billion in fiscal year 2012.
Rediscover your career with a global enterprise
CA Technologies (NASDAQ: CA) is a FORTUNE 500 company and is one of the largest independent software vendor in the world. CA Technologies is named to the Forbes "100 Most Innovative Companies" list for 2011.
CA manages and secures IT environments and helps organizations deliver more flexible IT services. The company's innovative products and services provide the insight and control, essential for IT organizations to power business agility. As IT management software and solutions company it has deep expertise across all IT environments—from mainframe and distributed, to virtual and cloud.
The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. The company serves its customers in more than 140 countries, including the majority of market leaders as well as well as government organizations, educational institutions and thousands of companies in diverse industries, worldwide. For more than 30 years, it has helped set and raise the bar on IT management.
Headquartered in Islandia, New York, CA Technologies ranks among the top 50 greenest companies in the U.S. by Newsweek magazine. The company is also named one of the "Best Channel Vendors" by Business Solutions magazine; "Company of the Year," winner of the Technology Services Industry Association (TSIA) and STAR Award for Excellence in Innovative Support. CA Technologies is firmly focused on fostering diversity both inside and outside the company. It has been named to the Working Mother 2011 Best Companies for Multicultural Women.
At CA, you'll be encouraged to leverage your talent and follow your interests. Being a growing, dynamic organization, CA Technologies will provide you with plenty of opportunities to make an impact and shape your career. By joining CA, you'll become part of a highly dynamic enterprise — a lean, transformed organization that is changing the paradigm of IT management and offering opportunities to people who want to transform and rediscover their career.
CA Technologies has its state of the art India Technology Center (R&D Centre) in Hyderabad and sales offices across India. For additional information, visit CA Technologies at http://www.ca.com/in/careers.aspx
(Freshers / Experienced) Associate IT Customer Support Analyst (171) @ Hyderabad (Andhra Pradesh)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.
Designation: Associate IT Customer Support Analyst
Technical Skills :
• Knowledge of operational Incident/Problem management tools such as Service Desk, etc.
• High level of proficiency in supporting Microsoft (Windows 7, Windows XP) Operating Systems and MS office products.
• Have a good understanding and experience in PC Hardware Troubleshooting (Preferably Dell, Lenovo)
• Very good knowledge and experience on Laptop/Desktop Imaging process inCorporate environments (How to build a system from scratch).
• Have a good understanding and exposure of Blackberries, iPhones, Androids and other Mobile devices.
• Have a good understanding and exposure of the Software delivery solution to the Desktops/laptops in Corporate Environments.
• Have a good understanding and exposure of Antivirus and Malware solutions in Corporate Environments.
• Have a good understanding and exposure of VPN and Wireless solutions in Corporate Environments
• Have an understanding of LAN/WAN setups in offices.
http://www.ChetanaS.org
Competent in working on
• Install, configure and troubleshoot laptop, desktop, printers (Multifunction Devices) and server systems remotely.
• Ability to identify and isolate Network (LAN/WAN) issues.
• Ability to identify and isolate system issues within Microsoft Active Directory environment.
• Install, configure and troubleshoot Mobile/Wireless devices remotely.
• Ensures that all phases of Remote Technical Support including installations, upgrades, software, hardware, operation systems and operating system configuration issues are properly coordinated, monitored, traced, and resolved.
• Ability to conduct problem determination and root cause analysis on the end user operating environment remotely using remote support tools.
• Ability to guide and educate end users when walking them through system troubleshooting that will help in problem determination and resolution
• Ability to communicate highly technical information to both technical and non-technical personnel.
• Ensure that a high percentage of Service Desk calls are resolved at first point of contact through the use of the knowledge base tools and experience. Route or escalate issues to Team Leads or second level support areas as appropriate.
• Enhance a positive customer experience by:
• Ensure that knowledge base documentation is created or updated with high quality and customer intuitive content.
• Promote the use of customer self-support tools provided by CA, by demonstrating functionality and effectiveness to customers.
• Provide clear and concise data entry updates for all customer interactions in our Service Desk application.
• Be resourceful and innovative to determine who should be contacted to assist with issue resolution when the solution is unknown or not documented. Transfer issues to people/queues when sure of resolution path, escalate to Team Leads for assistance as required.
Other Essential competencies
Soft Skills
• Excellent customer service and follow-up skills, passion for exceeding customer expectations.
• Excellent interpersonal skills.
• Ability to navigate effectively within the organization to obtain resources needed to perform duties.
• Excellent oral and written communication skills and the ability to work as part of a team.
• Ability to develop strong business relationships.
• Experience in a diverse and decentralized working environment with multiple internal working relationships.
• Time management skills and ability to handle multiple tasks/projects simultaneously.
• Attention to detail. Self-starter.
• Possess an eye for quality and suggest improvement over current practices.
• A keen sense of accountability and sense of urgency is essential as many support issues will involve significant research and gathering of information from different areas of the company to resolve a problem.
• Ability to maintain composure and work well under pressure.
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
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