Jobs: (EXPERIENCED) "GENERAL ELECTRIC (GE)" : Openings for Associate - Customer Services @ NCR

Jobs

(EXPERIENCED) "GENERAL ELECTRIC (GE)" : Openings for Associate - Customer Services @ NCR Mar 14th 2013, 04:34 GENERAL ELECTRIC (GE) (www.ge.com) http://www.ChetanaS.org (Experienced) Associate - Customer Services @ Gurgaon (NCR) http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Job Number 1716843 Business GE Capital Business Segment Capital - Asia Pacific Posted Position Title Associate - Customer Services Career Level Entry-Level Function Financial Services Operations Function Segment Customer Service Location(s) Where Opening Is Available India City Gurgaon Postal Code 122002 Relocation Expenses No Role Summary/Purpose Handle calls & emails from credit card customer http://www.ChetanaS.org Essential Responsibilities • Would be part of the customer services team handling inbound calls / emails from Credit Card holders. • Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined • Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution alongwith ensuring high quality of service with zero unscheduled leaves/ absenteeism. • Would be required to contribute to cross sell targets through inbound as well as outbound channels. Job Requires : • Compliant to Business Policy, processes and procedures Qualifications/Requirements • Desired- 1-2 years experience in Customer Services- in a customer-facing role. • Graduate in Any Discipline • Proficient in English and Hindi Desired Characteristics • Strong Communication skills • Computer skills (MS Office) • Working in teams • Pro active approach • Negotiation and persuasive skills http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed. ..................................................

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