JUNIPER NETWORKS (www.juniper.net)
http://www.ChetanaS.org
- Exclusive Job for Chetanaites...
Dear ChetanaS,
We would like to publish below job requirement in your ChetanaSforum.com
(Experienced) Customer Technical Support @ Bangalore
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply through ChetanaS at given Email Id & Only shortlisted candidates will be called for personal interview.
Job Position : Technical Support
Job Designation : Customer Technical Support
Job Category : IT / Software
Job Location : Bangalore, Karnataka
Note: Anyone willing to relocate to BANGALORE should only apply.
Desired Qualification : BS in Computer Science/Electrical or Electronic Engineering or equivalent required
Desired Experience : 3 to 5 Years (Mandatory)
http://www.ChetanaS.org
Responsibilities :
• Manage the customer escalation process working with customer support, Account management and product development teams
• Be a technical reference for ESBU Services (CGNAT, JFLOW, IPSEC) to other Juniper Customer Support and Sales groups
• Handle the resolution of technical issues by being able to do all of the following: analyze the available data being able to identify the relevant one, investigate the technical issue, understand the system path that can cause the issue, do or drive the reproduction in house, describe in detail the issue, identify possible ways to avoid it, develop a software fix to resolve it.
• Analyze and reports defects on software and hardware
• Understand customer network architectures and designs
• Reproduce customer issues and automate its reproduction to verify the consistent resolution across JunOS releases
• Provide technical direction to internal teams and customers
• Ensure the delivery of a high level of technical support on specific Juniper Networks product(s) to Customers, directly or via partners.
• Help other Engineers on technics and methodologies of troubleshooting and supporting ESBU Networks products and solutions
• Actively suggest and describe ways to improve the supportability of ESBU network products
http://www.ChetanaS.org
Requirements :
• Minimum of 3 - 5 years of experience on software development or customer technical support for large public or private IP networks
• BS in Computer Science/Electrical or Electronic Engineering or equivalent required.
• Knowledge of the Juniper Network AS-PIC, MS-PIC, MS-DPC network services products as Stateful-Firewall NAT, NAPT, JFLOW, IPSec, DPI.
• Knowledge or understanding of routing and switching technologies
• Multi-tasking skills and ability to focus on issues, with a keen attention to detail, as they occur and prioritize with existing issues.
• Proven communication and problem-solving skills.
• Ability to effectively execute tasks in a high-pressure environment.
• Knowledge of software forensics best practices and methodologies.
• Excellent written and oral communication skills; outstanding listening and interpersonal skills; ability to clearly articulate a problem/situation at hand and communicate alternative strategies.
• Highly self-motivated and directed.
• Any of the following network industry certifications are a plus: JNCIP, JNCIE, CCNP, CCIE
http://www.ChetanaS.org
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How to Apply for this Job ?
* This is NOT a direct Walk-In. You need to apply at given Email Id & Only shortlisted candidates will be called for test/interview.
* Please apply ONLY IF you have above mentioned skills. Clearly mention the same in your resume. Otherwise, your resume will NOT be considered.
If eligible, Please send your resume at : juniper_vishal@ChetanaSforum.com
Job Code : CHETANAS
Please mention the Subject Line of your Email in the below format :
<Job Code> - <Job Position> - <Your Current Location> - <Qualification & Branch> - <Years of Experience> - <Current Company>
Examples :
CHETANAS - Technical Support - Bangalore - B.Tech (CSE) - 5 Years - TCS
CHETANAS - Technical Support - Bangalore - B.Tech (CSE) - 3 Years - TCS
* You must apply exactly in the above mentioned format only. Otherwise, resumes will NOT be considered.
Please do not forget to furnish the following details in the body of your mail. This is very IMPORTANT.
Full Name & Date of Birth:
Qualification/University:
Years of Experience:
Current Company:
Current CTC & Expected CTC:
Notice Period:
Current Location:
Contact Details:
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