Jobs: (EXPERIENCED) Walk-In @ "iGATE PATNI" : IT Service Desk : On 3-5 Oct 2011 @ Bangalore

Jobs

(EXPERIENCED) Walk-In @ "iGATE PATNI" : IT Service Desk : On 3-5 Oct 2011 @ Bangalore Oct 6th 2011, 16:28 (Experienced) Walk-In : IT Service Desk @ Bangalore   Job Position : IT Service Desk Job Category : IT / Software Interview Location : Bangalore, Karnataka Job Location : Bangalore, Karnataka Desired Experience : 2 to 3 Years (Mandatory) Mandatory Skills : Windows OS, MS Office, Citrix, VPN, Blackberry Troubleshooting   Job Description : 1. IT Service Desk exposure and Hands on experience on call taking role. 2. Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting 3. Manage a team of Help Desk professionals. 4. Practice Total Contact Ownership and meet the set KPI target. 5. Create and maintain a training program for increased business, customer service and technical knowledge. 6. Participate and assist in driving the knowledge management process. 7. Resolve escalated customer and vendor issues. 8. Prepare/coordinate the support team for new product/service releases. Ideal candidate should have : • Full Time/Regular B.E, B.Tech, BCA, B.Com, B.Sc, MCA, Diploma (10+2+3) with more than 50% across the academic and not more than 2 years of gap between education • Experience in handling US customers with good US ascent • Willingness to work in complete night shifts.   Please Carry (mandatory) : • Updated Resume Copy • Photo ID Proof • Latest 3 Months Pay Slips • Offer Letter or Hike Letter of the Current Company. • Passport Size Photograph Walk-In Date : On 3rd to 5th October 2011 : 2 PM to 5 PM   Walk-In Venue : iGATE Patni Plot No: 155-156 (P), 158-162(P) & 165(P)-170(P), EPIP Phase II, Whitefield, Bangalore 560066 Landmark- The road adjacent to Ginger Hotel

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