Jobs: HCL: Technical Support Service Desk: 20 Opening(s): 7th to 10th Nov'12

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HCL: Technical Support Service Desk: 20 Opening(s): 7th to 10th Nov'12 Nov 5th 2012, 17:08 This job is posted at www[dot]IndiaTechJob[dot]com HCL: Technical Support Service Desk: 20 Opening(s) Job Description Walk-in for Technical Service Desk - L1 at Noida on 7th Nov'12- 10th Nov'12 (Wednesday to Saturday) Role: Technical Service Desk Experience: 06 months - 3 years Role:Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice support to the clients and provide technical resolution. Incumbent should open for 24x7 operations. Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and... This Feed is available at http://itjobsdelhi[dot]blogspot[dot]com. For complete details of this job and for more IT & Engg. Jobs in India please visit http://itjobsdelhi[dot]blogspot[dot]com Subscribe at http://itjobsdelhi[dot]blogspot[dot]com

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