Jobs: (EXPERIENCED) "ERICSSON" : Openings for Engineer - Service Desk @ NCR

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(EXPERIENCED) "ERICSSON" : Openings for Engineer - Service Desk @ NCR Dec 14th 2012, 10:16 ERICSSON (www.ericsson.com) http://www.ChetanaS.org (Experienced) Engineer - Service Desk-00074567 @ Noida http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview. Job Title : Service Desk L1 Support Engineer. Shift Schedule : 24x7 Operations Job Description • Handle the Calls for EGI-IT Service Desk and Log Tickets for all new Requests. • The work is performed in extended working hours. Roles and Responsibilities • Responsible for handling all tickets for all Incidents/Service Requests reported. • Take responsibility that SLA/KPI objectives are being meet according to defined levels. • Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders. • Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions. • More complex issues after preliminary recognition send to Front Office / Back Office engineers. • Amount of CTT send to L2 should not exceed 30%. • Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers. http://www.ChetanaS.org General Competencies • Ability to work at odd hours • Interested in Technology and Communication. • Exposure to Linux and Open Source. • The ability to work constructively under pressure. • Flexibility and ability to work both in a team as well as individually. • Able to perform knowledge transfer. • Customer oriented, Service minded, ready to very close cooperation with Customers • Excellent communication skills http://www.ChetanaS.org Technical competencies • Good knowledge and understanding of Ericsson applications. http://www.ChetanaS.org Human competencies • Communicative, written and spoken English http://www.ChetanaS.org Academics and Experience • Technical Degree(B.E.- B.Tech or equivalent) • 1-3 years of experience in Desktop/Laptop Support. • RHCE Certified Preferred. http://www.ChetanaS.org • Job : Services Engineer • Primary Location : IN-UP-Noida • Schedule : Full-time • Job Type : Standard http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview. Apply before the link is expired/removed. ..................................................

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