RED HAT (www.redhat.com)
http://www.ChetanaS.org
Red Hat is the world's leading provider of open source technology. We make great technology that delivers long term freedom, flexibility, choice, and superior performance on day one. But, we can't do all of this without the all-important people working behind the scenes. That's where you can help.
Our Pune/India based Global Support Service (GSS) team is seeking Technical Support Engineers with strong technical and customer service skills who will act as the first line of contact for all customer inquiries.
(Freshers / Experienced) Technical Support Engineers @ Pune
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview.
Job ID: 38019
Pune, India
Technical Support
Job Summary
Customer-focused technology enthusiasts and those who share our passion for driving open source solutions into the mainstream are the exact kinds of people we're seeking to lead our support efforts. Applicants will be considered for both immediate and future needs. A Frontline Technical Support Engineer will provide technical support for customers by phone or web. This includes basic troubleshooting of Red Hat Enterprise Linux and additional layered products. Previous experience with these projects is preferred but not required. To succeed in this position, candidates will need exceptional diagnostic capacities and the ability to communicate complex information concisely and effectively.
Primary job responsibilities
• Provide technical support to customers by taking incoming calls and responding to web-based inquiries.
• Perform diagnostics of problems, troubleshoot and develop solutions for customer issues.
• Exceed customer expectations with outstanding customer service.
• Consult with and develop relationships with in-house engineers and developers to drive creative solutions and improve customer satisfaction.
• Contribute to global Red Hat knowledge management system in the process of working customer issues.
http://www.ChetanaS.org
Required skills
• Knowledge of Basic Linux system administration (installation methods, networking, firewall, security, clustering, web servers, and databases using Linux).
• Well developed writing and English speaking skills.
• Deep understanding of Linux/Unix and Open Source
• Conveys information concisely and clearly to all levels of client.
• Degree preferably in a scientific, technical or Computer Science.
• Preference would be given to candidates who have worked on support role.
• Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage
• Should be comfortable working in Shifts.
• Scripting abilities preferred (Perl/Python/Bash).
• Prior RHCE or other Red Hat Certifications would be considered a huge advantage
http://www.ChetanaS.org
Keywords
Support, RHCE, RHCA, Technical Support, GSS, Storage, IDAP, Linux, Networking
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview. Apply before the link is expired/removed.
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