Jobs: (FRESHERS) "IBM INDIA" : Off-Campus : 2011 / 2012 Passout : Technical Helpdesk : On 15 January 2013 @ Punjab / Bangalore

Jobs

(FRESHERS) "IBM INDIA" : Off-Campus : 2011 / 2012 Passout : Technical Helpdesk : On 15 January 2013 @ Punjab / Bangalore Jan 8th 2013, 16:48 IBM India Pvt Ltd (www.ibm.com) http://www.ChetanaS.org IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries. (Freshers) Walk-In : 2011 / 2012 Passout : Technical Help Desk - Service Desk Delivery (SDD) @ Mohali http://www.ChetanaS.org Joint Campus Placement Drive by IBM India Pvt Ltd at CGC Landran. Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus placement drive by IBM India Pvt Ltd for Any Graduate, Any Post Graduates, Diploma Holders students of 2011 & 2012 passed out batches. The details are as follows: Job Position : Technical Help Desk - Service Desk Delivery (SDD) Walk-In Location : Mohali, Punjab Job Location : Bangalore, Karnataka Stream Eligible : Any Graduate, Any Post Graduates, Diploma Holders http://www.ChetanaS.org Batch : 2011 & 2012 http://www.ChetanaS.org Eligibility Criteria: • 55% or 5.5 CGPA ( aggregate of all semesters ) • Percentage aggregate considered only for the highest degree pursued. http://www.ChetanaS.org Job Profile : • Providing E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. • Remote Infrastructure support delivery • Perform problem cause analysis • Resolve routine customer problem • Ability to Identify Opportunity & Implement Process Improvements • Has technical experience and skills in the areas of problem determination, creativity and analysis. • Ability to meet a set of defined account agent productivity measurements. http://www.ChetanaS.org Package : 2 LPA http://www.ChetanaS.org Desirable Skills : • Fluency In Communications Skills (both spoken and written) • Understanding of operating systems, Windows 2000/NT/XP configuration options. • Browser Support - Internet Explorer. • Strong computer skills required for initial call handling. • Ability to identify basic hardware parts and aware of basic hardware concepts. • User level familiarity with at least one e-mail client - Outlook, Notes etc. • Skilled in commercially standard software apps & major desktop operating systems. • Awareness of basic networking concepts and technologies. • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN. • Excellent oral and written communication skills. • Neutral accent. • Questioning skills- probing skills, as relevant to the issue and level of the caller. Process : Group Discussion, Technical Interviews, Communication Assessment Walk-In Date : On 15th January 2013 (Tuesday) http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org http://www.ChetanaS.org Note: Apply before the link is expired/removed. ..................................................

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