ERICSSON (www.ericsson.com)
http://www.ChetanaS.org
(Experienced) SD Engineer_EGI-IT_India-00076447 @ Bangalore (Karnataka)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview.
Job Title : SD Engineer_EGI-IT_India-00076447
Description
• Responsible for handling all tickets for all Incidents/Service Requests reported.
• Take responsibility that SLA/KPI objectives are being meet according to defined levels.
• Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
• Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
• More complex issues after preliminary recognition send to Front Office / Back Office engineers.
• Amount of TT send to L2 should not exceed 30%.
• Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate TT to Back Office Engineers.
Qualifications
• Technical Degree (BE - B.Tech or equivalent)
• Excellent Communication Skills.
• 1-3 years of experience in Desktop/Laptop Support.
• RHCE Certified Preferred.
http://www.ChetanaS.org
Job Services Engineer
Primary Location IN-KA-Bangalore
Schedule Full-time
Job Posting Feb 25, 2013, 4:01:37 PM
Unposting Date Mar 28, 2013, 4:29:59 AM
Job Type Standard
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates will be called for test/interview. Apply before the link is expired/removed.
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