Jobs: (FRESHERS / EXPERIENCED) "TESCO" : BE / B.Tech : Openings for Officers @ Bangalore

Jobs

(FRESHERS / EXPERIENCED) "TESCO" : BE / B.Tech : Openings for Officers @ Bangalore Feb 22nd 2013, 14:20 TESCO (www.tescohsc.com) http://www.ChetanaS.org Who we are Tesco Hindustan Service Centre (HSC) is the global services arm for Tesco worldwide. We function as the pulse for the Tesco group, providing key business services for Tesco operations globally. The global service operations of Tesco HSC are involved in creating and executing strategic initiatives for Tesco retail stores worldwide. These strategic initiatives cover the IT, Business, Financial and Commercial aspects, among others, of Tesco operations. The operations cover all internal and external platforms that drive Tesco's business, making it one of the world's most preferred retail stores. Tesco is the first major international retailer to have a fully-owned support centre in India. We are dedicated to make the Tesco experience better for over 60 million customers worldwide, simpler for over 4,90,000 employees and achieve cost-efficiencies. (Freshers / Experienced) BE / B.Tech : Officer-Contact Centre @ Bangalore (Karnataka) http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Job Title: Officer-Contact Centre Job ID: 18890 Location: Bangalore-Whitefield Campus Full/Part Time: Full-Time Regular/Temporary: Regular What you will be doing Maintenance operation centre (MOC) - The team monitors aberrations in operating temperature on refrigeration equipment across the Tesco stores and pre-empts failures. It is their job to proactively inform Retail to act before potential break-downs thereby avoiding stock loss. Our Core responsibilities also include : • Monitor alarms for all refrigeration units across all Tesco stores. • Analyze the alarms and outbound the stores to provide the details. • Ensure the alarm details are passed on to the store within 60 mins from the time it reaches high or highest priority to avoid stock loss. • Raise work order numbers in case of critical issues so that the engineer can visit the store and check the units. • Manage the duty phone, as we get calls from the stores and contractors updating us about their works on refrigeration units. • All these updates need to be circulated within the team. • Handle escalations from the store by investigating the issue and providing accurate details about the alarms received and managed. • Reports: Download and circulate daily reports, which include daily service level, total number of alarms received and managed, total alarms managed by each individual in the team etc. • Identify and flag off process and work related issues to make the workplace better. • Analyze the repeated alarms received from specific systems and stores, to recommend to the business about assets that need replacement rather than continual maintenance. • Be accountable for the work managed and ensure there are no errors or escalations in terms of your job. http://www.ChetanaS.org What we are looking for • Qualification: - BE • Years of Experience: 0 - 2 Years (Semi - Technical support) http://www.ChetanaS.org .................................................. How to Apply for this Job ? http://www.ChetanaS.org http://www.ChetanaS.org Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed. ..................................................

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