Jobs: CRM- Customer Relationship Management Jobs in Gurgaon (Only Female)

Jobs

CRM- Customer Relationship Management Jobs in Gurgaon (Only Female) Apr 20th 2013, 09:04 Interview Location - Gurgaon Experience - 2 year experience required in Real Estate Salary - 10000-15000 Qualification - Under Graduate/Graduate Vacancy - 1 Key Responsibilities: Learn the scripts and dialogues to become an effective real estate sales professional; Effectively use the company CRM to manage your database and sales/relationship management activities; Conduct inspections with interested parties for sale of residential property . • Effective Management of Customer Relation Operations, ensuring maximum Customer Satisfaction by providing timely clarification of queries. • Attend walk-in customers, briefing on details of project amenities, facilities etc and regular follow up of enquiries. • Analyze data according to customers balance dues and prepare reports for sending Reminders/Final reminders. • Formal discussions with clients and customers to improve process flow. Identification of training needs through calls monitored and observation. • Regular interaction with the client to improve/update the process. • To handhold the customer through the pre-sales - post sales process till possession. • Ensuring the completeness of the logs of prospective customer enquiries, Customer feedback reports, and follow-up records for outstanding amount etc. • Making changes in the mode of payments for the clients and responsible for cancellation/Refund or termination of Bookings as and when required. • Coordinating with Back office and maintaining all the records. • Manage and build customer relationships across entire life cycle of customer with the organization. • Accountable for managing Cancellations, Transfers, Replacements and Refunds for respective locations. • Preparation of monthly report and Daily CRM activities. Should possess Good communication skill Desk Phone : 0124-40125451, 9015574231 You can upload your resume at www.careershapper.com With regards, Yours Career Shapper Team A Complete HR Solution

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