Jobs: (EXPERIENCED) "AEGIS ITSS" : Openings for Service Desk Engineers @ Mumbai

Jobs

(EXPERIENCED) "AEGIS ITSS" : Openings for Service Desk Engineers @ Mumbai Apr 3rd 2013, 17:09 Aegis ITSS (Essar Group Enterprise) (www.essar.com) http://www.ChetanaS.org - Exclusive Job for Chetanaites... Dear ChetanaS, We would like to publish below job requirement in your ChetanaSforum.com (Experienced) Sr/Service Desk Engineers @ Mumbai http://www.ChetanaS.org Note from Company: This is a direct job with our company. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement. Note from ChetanaS: This is NOT a direct Walk-In. You need to apply through ChetanaS at given EMAIL & Only shortlisted candidates will be called for personal interview. Job Position : Service Desk Engineer Interview Location : Mumbai, Maharashtra Job Location : Mumbai, Maharashtra Note: Only those willing to relocate to MUMBAI should apply. Desired Qualification : Diploma in Computer Engineering/Electronic Engineering (10+2+3/10+3)* Desired Experience : 3 to 4 Years (Mandatory) http://www.ChetanaS.org Desired Skills : • Should have above average communication skills • Experience required: 3 to 4 years hands on technical troubleshooting experience. • Very Good verbal and written skills. • The person should have had prior experience attending to VVIP/CXO level IT trouble ticket calls. • Preferably looking at candidates staying in and around South Mumbai who should be flexbile for 24*7 support. • Min Qualification: Diploma in Computer Engineering/Electronic Engineering (10+2+3/10+3)* http://www.ChetanaS.org Job Description : • L1 Technical Support to end users. • Responsible for troubleshooting and technical support via phone, web based tools and email. • Taking ownership, handling and closing support tickets with complete and accurate updates. • Proactive request and Incident Management and relevant updates and followups. • Attending end user Phone calls and emails, trying to provide First Call Resolution. • Hardware support - Support for Desktop, Laptop, Printer, Projectors, VCs & other Peripherals. • Act as liaison between end users and Tier 2 support. • Should have had experience in handling troubleshooting for iOS, Android based smart phones & systems. • Identification and analysis of recurring issues and problem management http://www.ChetanaS.org .................................................. How to Apply for this Job ? * This is NOT a direct Walk-In. You need to apply at given Email Id & Only shortlisted candidates will be called for test/interview. * Please apply ONLY IF you have above mentioned skills. Clearly mention the same in your resume. Otherwise, your resume will NOT be considered. If eligible, Please send your resume at : essar@ChetanaSforum.com Job Code : CHETANAS Please mention the Subject Line of your Email in the below format : <Job Code> - <Job Position> - <Your Current Location> - <Qualification & Branch> - <Years of Experience> - <Current Company> Examples : CHETANAS - Service Desk Engineer - Mumbai - Diploma (CSE) - 4 Years - TCS CHETANAS - Service Desk Engineer - Mumbai - Diploma (CSE) - 3 Years - TCS * You must apply exactly in the above mentioned format only. Otherwise, resumes will NOT be considered. Please do not forget to furnish the following details in the body of your mail. This is very IMPORTANT. Full Name & Date of Birth: Qualification/University: Years of Experience: Current Company: Current CTC & Expected CTC: Notice Period: Current Location: Contact Details: ..................................................

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