This job is posted at www[dot]IndiaTechJob[dot]comHCL Walk-in for Freshers 2011 & 2012 Passed Out Only on 1st June 2013. Qualifications: B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2011 & 2012 Passed Out Only Job Description: Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end usersIdentify, evaluate and prioritize customer problems and escalationsRespond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructionsResponsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and...
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