INDIABULLS (www.indiabulls.com)
http://www.ChetanaS.org
(Experienced) Customer Care Executives @ Gurgaon (NCR)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.
Roles & Responsibilities
- We are looking for a Customer Care Executive responsible for solving and handling customer support issues via emails and calls in a timely and professional manner. The candidate will act as a basic point of contact for customer complaints, queries, request, feedback etc.
Primary Skills
- Escalate all critical customer issues to appropriate management levels.
- Manage and take ownership of the resolution process for all customer related issues.
- Aim to resolve as many issues as possible in first time customer interaction.
- Identify potential clients and forward them to respective department.
Soft Skills
- Soft spoken, work oriented, punctual and hard working
- Ability to learn, methodical, resourceful and has professional attitude
- Friendly, reliable, positive and acts proactively
- Ability to anticipate customers needs, show concerns and a good listener
- Ensure 100% logging of all customer queries and complaints
- Constantly strive to improve speed of answer and call logging for better efficiency
- Ensure all relevant processes and procedures are followed
- Possess good communication and writing skills
http://www.ChetanaS.org
Experience : 1 to 3 Year (s)
Qualification : GR - Any Graduate (NA)
Location : Gurgaon
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
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