RED HAT (www.redhat.com)
http://www.ChetanaS.org
Company Description
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We're a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.
(Freshers / Experienced) Associate Technical Support Engineers @ Pune (Maharashtra)
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.
Job Summary
- The Associate Technical Support Engineer Trainee will join our Global Support Services department in Red Hat, Pune. In this role you will go through in-house and on the job training on Red Hat Enterprise Linux and related technologies like virtualization, storage, clustering, cloud, satellite, etc.
- Candidates will perform a written Linux test, English writing test, aptitude test, group discussion, and personal interview before being hired to the role.
Primary Job Responsibilities
- Perform initial investigation and respond to web cases, gather information for each issue presented, and carry out the necessary research to provide analysis and fully understand the issue.
- Propose workarounds if appropriate
- Propose and discuss fixes while providing advice and educating customers
- Work with engineering, product management, and support management when necessary in order to prioritize customers' requests
- Incorporate your findings in Red Hat's knowledge base
- Support Red Hat's global customers on technical issues, using phone, chat, and remote access tool during the customer's business hours
http://www.ChetanaS.org
Required skills
- Freshers with B.Tech, bachelor's in computer science or IT, Microsoft Certified Architect, Microsoft Certified Masters, 2011/2012 (preferred) passed out batch with 60% and above in graduation and with Red Hat Certified Engineer certification are eligible
- Understanding of Linux/Unix and open source
- Theoretical knowledge of networking, UNIX-like services and concepts
- Good analytical and reasoning skills
- Ability to communicate effectively English communication (written and oral)
- Self motivated and directed, with keen attention to details
- Ability to present ideas in user-friendly language
- Incorporating findings in Red Hat's knowledge base
- Team player
- Should be comfortable working in shifts and handle phone calls when required
- Preference would be given for candidates those have done their final year project on Linux or are currently contributing to open source projects
Keywords ATSE, gss-pune, MCA, MCM, RHCE
http://www.ChetanaS.org
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How to Apply for this Job ?
http://www.ChetanaS.org
http://www.ChetanaS.org
Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
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